Refund policy

 

Return & Refund Policy

At Luxehomenix, your satisfaction is our top priority. If you are not 100% satisfied with your cleaning service, we will issue a full refund of the service amount paid.

Satisfaction Guarantee We stand behind the quality of our work. If any aspect of your cleaning does not meet your expectations, please contact us within 24 hours of your service and we will make it right — or issue a full refund.

Non-Refundable Deposit A non-refundable deposit of $50 is required at the time of booking. This deposit covers the cost of your consultation (in-person and/or phone) and your schedule reservation. This deposit will be applied toward and included in your final service invoice.

Cancellations & Rescheduling If you need to cancel or reschedule, please contact us as soon as possible. The $50 deposit is non-refundable regardless of cancellation timing, but we are happy to apply it to a future booking if rescheduled with at least 24 hours' notice.

How to Request a Refund To request a refund, please contact us at [luxe@luxehomenix.coml] or [(650)820-9254] within 24 hours of your service date.